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Shipping & Delivery

SECTION 1 - SHIPPING

Unless otherwise selected by the customer, we deliver orders via United States Postal Service for items weighing up to a maximum weight of 70 pounds to residential, commercial, governed and restricted areas throughout the United States.

Once your order has been shipped and we provide you with a USPS® tracking number, you should contact the delivery company (i.e. USPS®) directly to obtain package location, estimated delivery date and/or any additional available tracking information.

To qualify for free shipping offers displayed on this website, the shipping & delivery address of your online order must be a U.S. address. Otherwise, additional shipping, handling and/or delivery fees and other charges may apply. Please contact us for more information.

Depending on the total number and weight of ordered items, retail, wholesale or bulk item orders may be shipped via USPS®, FedEx, UPS Ground or other provider as we deem necessary to best facilitate the delivery of ordered items.

When you place an order with us, our system will estimate shipping and delivery costs for you based on the delivery address you specify. Depending on the shipping provider selected, shipping transit date estimates may appear on the shipping quotes page. These shipping transit date estimates are for transit times only, not date estimates of when your item(s) will actually be delivered to you. Please consider the following:

  • Estimated shipping transit dates are an indication of how long it typically takes for item(s) to reach their destination after being received by the delivery service provider (i.e. USPS®). 
  • In general, orders which are placed on this website usually ship in 1 to 3 business day(s), however this cannot be guaranteed due to unforeseen circumstances such as inventory discrepancies, defective merchandise, potential delays in shipping & delivery during inclement weather conditions, back-ordered stock, U.S. Customs delays for imported merchandise (for custom orders), and due to international, national & federal holidays.
  • From time to time, we utilize drop-ship suppliers to drop-ship items directly to our customers from their warehouse locations across the United States on the occasion that we have run out of inventory on a particular item SKU or item number. Ordering items in our online store may require additional time for the ordered items to ship. For this reason, we have established the global average of 5 to 7 business day(s) turnaround time. Each product's "Availability" is noted on its individual product details web page.
  • Except where otherwise noted, orders received on or the preceding last day before holidays observed by the United States Postal Service shall typically be processed on the next regular business day proceeding the last day of the observed holiday.
  • Except where otherwise noted, orders received before 11:00 a.m. (CT) Monday through Friday should typically be processed and submitted to the manufacturer/supplier for fulfillment the same regular business day.
  • Except where otherwise noted, orders received after 11:00 a.m. (CT) Monday through Friday should typically be processed and submitted to the manufacturer/supplier for fulfillment the next regular business day.
  • Except where otherwise noted, orders received over the weekend (Saturday or Sunday) will typically be processed and submitted to the manufacturer/supplier for fulfillment the next regular business day after the holiday.
  • Orders received for out-of-stock items will typically be placed on "Backordered" status until the item is re-stocked and available for order fulfillment. In the event an out-of-stock item has no ETA on the re-stock date from the manufacturer or supplier, a full refund will be issued promptly and the order will be cancelled. Customers will be notified promptly regarding any out of stock items, at which time you will have the opportunity to confirm or decline the backordered item(s). An order may not be cancelled once the order is shipped (i.e. dropped off with or picked up by the delivery service provider (i.e. USPS®).
  • Items listed on our website may or may not be in stock, or may be on backorder or have become discontinued. We check with vendors and monitor stock levels frequently, however we cannot guarantee that any item will be in stock at the time your order is placed online. To ensure that quantities can be met for single items, small orders and/or larger orders, please be sure to give us a call at (877) 872-4287 during normal business hours, Monday through Friday 8:00 a.m. to 5:00 p.m. (CT) to obtain confirmation of quantities currently available for resale.
ESTIMATED DELIVERY TIME - OUR STANDARD SHIPPING METHODS

USPS® Ground Advantage

Orders weighing less than 13 ounces will be shipped to destinations within the United States including its territories via United States Postal Service Ground Advantage mail with an estimated delivery of 3 to 5 business days from the date the buyer's order is dropped off at or picked up by the U.S. Postal Service. Actual delivery dates and shipping transit times may vary.

USPS® Priority Mail

Orders weighing over 13 ounces and up to 70 pounds will be shipped to destinations within the United States including its territories via United States Postal Service Priority mail with an estimated delivery of 1 to 3 business days from the date the buyer's order is dropped off at or picked up by the U.S. Postal Service. Actual delivery dates and shipping transit times may vary due to circumstances that are out of our control.

Please be advised that during U.S. holidays (i.e. Thanksgiving, Christmas, etc.), standard delivery times may be extended depending on carriers' workloads. Please allow additional days for delivery during any of these extended delivery times.

SHIPPING TO APO, FPO OR DPO MILITARY ADDRESSES

We do not currently ship items to APO, FPO or DPO military addresses.

SHIPPING TO HOTELS, TEMPORARY STAYS, ETC.

We do not ship merchandise to hotels unless you are a verifiable resident and/or staff member currently living and/or working at that hotel.

SECTION 2 - PRE-ORDER ITEMS

Any item(s) that are labeled "Pre-Order" throughout our website means that the item(s) have no current estimated date of arrival, however these items are typically available within 1 to 3 months of placing your order with us. Pre-Order items displayed throughout our website have a "Pre-Order" button instead of an "Add To Cart" button. Availability, fulfillment and delivery dates of pre-ordered items may vary from one item and/or supplier to another. For more information about purchasing pre-order items on our website, please call (877) 872-4287 during normal business hours, Monday through Friday 8:00 a.m. to 5:00 p.m. (CT).

SECTION 3 - SOLD OUT ITEMS

Item(s) which are labeled, "Sold Out" may be available for re-stock upon request, however this is not a guarantee and depends on whether or not the manufacturer plans to re-stock the requested item(s).  Please be sure to get in touch with us regarding any item(s) marked "Sold Out" or with no available "Add to Cart" link or button.  If you're looking for any type of item(s) we do not currently have displayed on our website at this time, please contact us so we can locate the item(s) and give you a price quote and estimated time of delivery.  Most out of stock items are refilled within anywhere from a few weeks to a couple of months, and in a lot of cases in a few days. Please let us know what you're looking for and we can strive to get it for you at a very fair and competitive price with USPS Priority Mail shipping to locations within the United States. We can also ship worldwide via FedEx or DHL. Customer requests to have item(s) shipped worldwide may require additional shipping and handling fees. Certain merchandise and delivery location restrictions apply. Please contact us for more information.