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Return Policy

RETURNS / REFUNDS / EXCHANGES

All sales are final unless the item(s) you received is/are defective in manufacturing. Returns or exchanges may be authorized on a case-by-case basis if item(s) you received were defective in manufacturing. The size of hats, caps and other headwear sold on this website is "One Size Fits Most" (OSFM) unless otherwise noted, and may not be refunded or returned because the item(s) don't fit. In such cases where item(s) do not fit, we can issue you an in store credit in the amount of the purchased item(s) only, which does not include the original cost you paid for shipping.

If an item is drop-shipped to you (the customer) directly from the manufacturer or a third-party supplier, or if any fees are incurred from the manufacturer or supplier for handling or drop-shipping, a refund of these fees shall not be authorized for returned merchandise. Standard shipping costs may be refunded if the item you received from us is different from the item you ordered, or if the merchandise is defective in manufacturing.

Items may not be returned and/or refunded for the following reason(s):

  • National Origin of Merchandise:  Imported merchandise may not be returned for a refund simply because it is not "Made In USA" or "Made In America". All products on our website that are Made In USA or Made In America are marked with "Made In USA" or "Made In America" in the names and/or descriptions of those products. If you are unsure whether or not a product is imported, Made In USA or Made In America, please contact us for assistance during our normal business hours of Monday thru Friday 8AM-5PM CT (excluding major holidays) before ordering.
  • Unexpected Delays in Shipment & Delivery dates and/or times which are out of our direct control shall not deem any item eligible for return or refund. 
  • Items Not Delivered by Date of Expected Delivery shall not be eligible for return or refund. Once the item leaves our warehouse(s), we are not responsible for the timely delivery of the item(s) due to the fact that delivery of item(s) is out of our direct control.
  • Non-Defective Items That Have Been Worn shall not be eligible for return or refund. If you are unsure whether or not a product will fit you, please contact us for assistance during our normal business hours before ordering.
  • Non-Defective Items may not be returned for a refund, however such items may be exchanged for items of equal value within 30 days of the original purchase date. Shipping charges may or may not apply to deliver exchanged items to you.
  • Non-Defective Items Missing Product Tags or items where product tags are not affixed to the merchandise and/or where product tags have been removed may not be returned or refunded.

To return one or more items to us due to defects in manufacturing, you must first notify us within the first 14 days of delivery and/or receiving the item(s) you would like to return, and the reason for the return request, and we will assign a Return Merchandise Authorization (RMA) Number to you if the item(s) you purchased from us and want to return are in the same condition the item(s) were in when the item(s) were first shipped and delivered to you. Upon receiving your RMA Number, you will have from 1 to 10 day(s) to return the item to us depending on the actual date you requested your RMA Number.

If you received any item from us that was lost or damaged during shipment, you must first file a claim with the shipping carrier (i.e. USPS, UPS, FedEx, etc.) and send us the shipping carrier's name who lost your item(s) or delivered the damaged item(s) to you. Be sure to include the claim number your shipping carrier provides to you upon you filing a damages claim for item(s) damaged during shipment. If the shipping carrier does not issue you a claim number, ask them to provide you with some sort of confirmation or documentation that you can send us to verify that your claim was filed.

Please be advised that regardless of the outcome of your claim for lost or damaged items during shipment with the shipping carrier, there are instances where we may still pay for the return shipping. This decision is made strictly on a case-by-case basis.

Because there is no way for us to reasonably and accurately determine the proximate cause of the loss or damages to opened item(s) which have already been delivered to you, we cannot issue refunds for merchandise that has been opened (open box), worn/used, lost, damaged or stolen after shipment and delivery of your ordered item(s) have already been successfully completed, and such item(s) have been delivered and/or received at the address location the customer specified during check-out when the customer initially placed the order for and purchased the item(s) on our website. We strongly encourage every customer to take great care in considering the address where they would like to have their newly purchased item(s) delivered to help us serve our customers better.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.